Effective Date: Aug 23, 2023
1. Cancellation Requests
We understand that circumstances may change, and you may need to cancel services provided by Ripple Animation ("we," "our," or "us"). If you wish to cancel a service, please follow the guidelines outlined below.
2. Cancellation Process
• Service Cancellation: To cancel a service you have booked with us, please send a cancellation request to hello@ripplemedia.co. Please include your name, contact details, and the service you wish to cancel. There will be no refund of any advance payment. Future payments may be eligible for a refund depending on the circumstances and will be solely at the discretion of Ripple Animation.
• Refunds: Refunds, if applicable, will be processed in accordance with our refund policy.
3. Refund Policy
• Refund Eligibility: No advance paid is refundable unless Ripple does not deliver the service within 30 working days. If the delay is caused at your end, you will not be eligible for a refund. If the delay is caused by Ripple’s team, a refund can be worked out after a review of the case.
• Processing Time: Refunds, if approved, will be processed within 30 business days of the cancellation request.
4. Contact Us
If you have any questions or concerns regarding our cancellation policy, please contact us at hello@ripplemedia.co.
We value your understanding and cooperation in adhering to our cancellation policy.
